Privacy

Privacy Policy

Last updated: September 28, 2025

Ventora manages this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the "Services"). Ventora is powered by Shopify so that we can deliver the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any other transaction with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and that you understand how we collect, use, and disclose your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another person, or can reasonably be linked to you or another person. Personal information does not include anonymous or de-identified data. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

Contact information including your name, billing and shipping address, phone number, and email address.
Financial information including credit/debit card details, account numbers, payment confirmations, transaction data, and other payment details.
Account information including username, password, security questions, preferences, and settings.
Transaction data including items you view, add to cart, wishlist, purchase, return, exchange, or cancel, as well as past transaction history.
Communications with us including customer support inquiries or any information you provide when communicating with us.
Device information including details about your device, browser, network connection, IP address, and unique identifiers.
Usage information including details about how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from:

Directly from you (e.g., when creating an account, making a purchase, or contacting us).
Automatically via the Services (e.g., through cookies, device data, and browsing behavior).
From our service providers (e.g., payment processors, IT providers, analytics services).
From partners or third parties.

How We Use Your Personal Information

Depending on your interactions with us, we may use your personal information for the following purposes:

Delivering, customizing, and improving the Services – including order fulfillment, payment processing, account management, shipping, returns, recommendations, and personalized shopping.
Marketing and advertising – sending promotional emails, SMS, mail, and personalized advertising online.
Security and fraud prevention – verifying your account, ensuring secure transactions, detecting and preventing fraudulent or malicious activity, and protecting public safety.
Customer communication – providing support, responding to inquiries, and maintaining our business relationship.
Legal compliance – complying with applicable laws, responding to lawful requests, and enforcing our terms and policies.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

With Shopify, vendors, and third-party service providers (e.g., payment processing, IT, analytics, shipping).
With business and marketing partners to deliver marketing and advertising services.
With affiliates or within our business group.
At your direction, with your consent, or when you use third-party integrations (e.g., social media logins).
In connection with a business transaction such as a merger, acquisition, or bankruptcy.
To comply with legal obligations or protect our rights, safety, and security.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your use of the Services to operate and improve them. Data may be transferred to Shopify and its third-party partners located in other countries. Shopify may also process aggregated information to provide enhanced features to merchants. In these cases, Shopify is responsible for processing personal information, including responding to your rights requests.

For more details, see Shopify’s Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security of such sites. Please review their privacy policies directly. Information you share on social media or public platforms may also be viewed and used by others.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect information from anyone under the age of majority in your jurisdiction. If you believe a child has provided us with personal data, please contact us for removal.

Security and Retention of Your Information

No system is completely secure, and we cannot guarantee "perfect security." We recommend avoiding unsecure channels when sharing sensitive information.

We retain personal information as long as necessary to provide Services, maintain your account, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have the following rights (subject to legal limits):

Right of access/knowledge – request a copy of your personal data.
Right of deletion – request deletion of your personal data.
Right of correction – request correction of inaccurate data.
Right to portability – request a copy or transfer of your data.
Manage communication preferences – opt out of marketing emails (while still receiving order/account notifications).

Additional Rights for UK/EU Residents

Right to object/restrict processing – in certain cases.
Right to withdraw consent – where consent is the basis for processing.

Requests may require identity verification. You may also appoint an authorized agent to submit requests on your behalf.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your data, please contact us. You may also appeal decisions or file a complaint with your local data protection authority.

International Data Transfers

Your personal information may be stored or processed outside your country of residence. When transferring data outside the EEA or UK, we rely on approved mechanisms such as the EU Standard Contractual Clauses or UK equivalents.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the "Last updated" date revised accordingly.

Contact Us

If you have questions about this Privacy Policy or our data practices, or if you would like to exercise your rights, please contact us:

📧 ventorabusiness@gmail.com

For purposes of applicable data protection laws, we are the data controller of your personal information.